Terms and Conditions of Service
Welcome to Cog & Spool! These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms.
1. Introduction
Cog & Spool (referred to as "we", "us", or "our") offers a captivating array of collectible clockwork toys, meticulously handmade mechanical figures, custom automaton commissions, vintage toy repair services, and engaging educational workshops on simple mechanics. Our online platform serves as a showcase for our unique creations and a portal for connecting with our services. These Terms apply to all visitors, users, and others who wish to access or use our Service.
2. Services Provided
- Sales of Products: We offer for sale unique clockwork toys, handmade mechanical figures, and other related items. All product descriptions and pricing are subject to change without notice. We strive for accuracy but do not guarantee that all information is error-free.
- Custom Automaton Commissions: For custom work, specific terms, including design approval, payment schedules, and delivery timelines, will be agreed upon separately in a dedicated commission agreement.
- Vintage Toy Repair: Our repair services are subject to an initial assessment for feasibility and cost. We provide estimates, but the final cost may vary depending on the complexity of the repair and parts required. We are not responsible for pre-existing damage or issues discovered during the repair process.
- Educational Workshops: Participation in workshops requires pre-registration and adherence to workshop specific guidelines and safety instructions.
3. Orders and Payments
- All orders placed through our online platform are subject to acceptance by us.
- Payment for products and services must be made in full at the time of order, unless otherwise agreed upon for custom commissions or repair services.
- Prices are in GBP (£) unless otherwise stated and include applicable taxes where required by law.
4. Shipping and Delivery
- We will make every effort to ship products within the estimated timeframe. However, delivery dates are estimates and not guaranteed.
- Risk of loss and title for items purchased from our site pass to you upon our delivery to the carrier.
- Shipping costs are calculated at checkout and are the responsibility of the purchaser.
5. Returns and Refunds
Due to the unique and often custom nature of our products, specific return and refund policies apply. Please refer to our dedicated Returns Policy available on our website for detailed information. Generally, custom commissions and repair services are non-refundable once work has commenced or been completed.
6. Intellectual Property
All content on our online platform, including designs, text, graphics, logos, images, and the compilation thereof, is the property of Cog & Spool or its content suppliers and protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as generally permitted for personal, non-commercial use.
7. User Conduct
You agree to use our website and services only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Cog & Spool shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service; (c) any content obtained from the Service; and (d) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.
11. Contact Information
For any questions about these Terms, please contact us at:
Cog & Spool
74,76,78,80,82,84,86 Tower Mill Road, London, City of London, SE15 6BZ, United Kingdom
Phone: +447235609756